Most IT issues are easily resolved without having a technician visit you on-site. Through a secure connection, our help desk team are able to access your devices remotely diagnosing and fixing your issues on the spot.

Our service doesn’t stop there. We strive to ensure you don’t experience recurring problems by making appropriate IT recommendations.

Our help desk team can resolve many issues via remote connection including:

Software and security issues/update
Email issues/updates
Printer and scanner issues
Backup and maintenance support
Virus and malware removal
Modem and network issues

Unfortunately, some IT issues cannot be resolved remotely and will require an on-site visit to fix the problem.

We provide rapid on-site support ensuring your business remains proactive with minimal downtime. We’ll keep your IT infrastructure running smoothly, preventing those unexpected IT issues. Scheduled systems maintenance and similar services require on-site visits.

There are many services that require on-site visits including:

System maintenance
Hardware support / repairs
IT systems audit
Communications maintenance
Consulting and risk management
Printer errors / configuration

Don’t waste precious time and resources with employees attempting to fix those niggling IT issues. Imagine having access to your very own in-house help desk team; IT support in an instant!

For a set monthly fee, leverage a Supasonic help desk team who will be there to manage and support your IT whenever you need it. Our technicians are qualified, experienced and love what they do!

The many benefits of having your own help desk team on hand:

Responsive IT support
Reduced downtime
Increased work productivity
No unpredictable spending
Immediate professional support
Productive IT infrastructure

Supasonic are experts in technical support services and understand the importance of business continuity. We understand not every business is the same and therefore their IT requirements can vary significantly.  Our variety of billing options gives businesses the opportunity to stay on top of their IT infrastructure with technical support always on hand. Depending on what you need, we offer:

On demand technical support and services including materials charged out at the current rate.

Prepaid technical support in increments of 10, 20 and 50 hours, completely flexible and contract free.

Contract defined technical support and services provided at a fixed monthly rate.

Enquire HERE

Supasonic proudly supports 200+ businesses Australia wide with their IT requirements.  The businesses range from small to mid sized including a few larger organisations, spanning across a variety of industries.

We don’t believe in “one size fits all”. Each business we support is considered from a new perspective. Your industry and business operations are an essential factor when delivering specialized IT solutions. Our team are highly competent with over 20 years experience in industry specific technologies, applications and policies.

Industry Experience

 Aged Care
 Beauty / Aesthetics
 Manufacturing
 Government
 Real Estate

 Child Care
 Nanny Services
 Warehousing
 Council
 Accounting

 Health Care
 Hospitality
 Building
 Construction
 Retail